Mavio syncs data across multiple systems — your calendar, recording devices, cloud services, and third-party integrations. When something falls out of sync, this guide helps you identify and fix the issue.

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Calendar sync issues

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Meetings not appearing in Mavio

1

Verify calendar connection

Go to Settings > Integrations > Google Calendar (or Outlook). Check that the connection status shows Connected. If it shows Disconnected, click Reconnect.
2

Check selected calendars

Ensure the correct calendar is enabled. Click Manage calendars and verify your work calendar is toggled on.
3

Force a sync

Click Sync now to trigger an immediate calendar refresh. New meetings should appear within seconds.
4

Check the meeting link

Mavio only shows meetings that have a supported meeting link (Zoom, Google Meet, or Teams). Calendar events without a meeting link will not appear.
If you recently changed your Google password or revoked app permissions, the calendar connection may have broken silently. Disconnect and reconnect the calendar to refresh the OAuth token.

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Bot not auto-joining scheduled meetings

If meetings appear in Mavio but the bot does not join:
  1. Check that Auto-join is enabled in Settings > Recording.
  2. Verify the meeting matches your auto-join filters (external only, minimum attendees, keyword match).
  3. Check the meeting card — if auto-join is toggled off for that specific meeting, toggle it on.
  4. Ensure the meeting has started. The bot joins within 30 seconds of the scheduled start time.

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Recording upload issues

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Recording stuck on “Uploading”

This means the audio file has not finished uploading to Mavio’s servers.
CauseFix
Poor internet connectionConnect to a stronger Wi-Fi network or wait for better connectivity
Very large fileHigh-quality recordings of long meetings may take time. Wait for the upload to complete
App closed during uploadReopen the Mavio app. The upload resumes automatically
Mobile — cellular upload disabledEnable Upload over cellular in app settings, or connect to Wi-Fi
Recordings are queued locally and upload automatically when connectivity is available. No data is lost if the upload is interrupted — it resumes from where it left off.

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Recording stuck on “Processing”

After upload, recordings are processed (transcribed, summarized). This typically takes 2-5 minutes. If a recording is stuck:
  1. Wait up to 15 minutes — processing times vary with server load.
  2. Check status.mavioapp.com for service outages.
  3. If still stuck after 30 minutes, click the three-dot menu on the recording and select Retry processing.

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Integration sync issues

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Slack posts not appearing

  1. Verify the Slack integration is connected: Settings > Integrations > Slack should show Connected.
  2. Check that the Mavio app is added to the target channel. In Slack, open the channel > Channel details > Integrations > Add Mavio.
  3. Review your channel routing rules — the meeting may be routed to a different channel than expected.
  4. Check the meeting’s processing status. Slack posts are sent after processing completes.

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Notion pages not created

  1. Verify the Notion integration: Settings > Integrations > Notion should show Connected.
  2. In Notion, confirm Mavio still has access to the target database: open the database > Share > Connections and look for Mavio.
  3. If you moved or renamed the Notion database, update the target in Settings > Integrations > Notion > Database.

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CRM not logging meetings

  1. Verify the CRM connection is active.
  2. Check that the meeting attendees match contacts in your CRM (by email address). Meetings with unmatched attendees are not auto-logged.
  3. Review your auto-log filters in Settings > Integrations > [CRM] > Auto-log rules.

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Cross-device sync

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Recordings from desktop not appearing on mobile (or vice versa)

All Mavio data syncs through the cloud. If recordings are missing on another device:
  1. Ensure you are signed into the same Mavio account on both devices.
  2. Pull down to refresh the meetings list on mobile.
  3. Check if the recording is still uploading or processing on the original device.
  4. If using privacy mode with cloud sync disabled, recordings stay local and will not appear on other devices.

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Action items marked complete on one device but showing open on another

Action item status syncs in near-real-time. If you see a discrepancy:
  1. Pull to refresh or reload the page.
  2. Check your internet connection — changes queue locally when offline and sync when connectivity is restored.

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General sync troubleshooting

On the web app, hard-refresh the page (Cmd + Shift + R / Ctrl + Shift + R). On mobile, pull down on the main screen. On desktop, quit and reopen the app.
If stale data persists: Web: clear browser cache for app.mavioapp.com. Desktop: Settings > Advanced > Clear cache. Mobile: Settings > Advanced > Clear cache.
Visit status.mavioapp.com for real-time system status. Sync issues during an outage resolve automatically when service is restored.
If sync issues persist after trying these steps, send a diagnostic report from Settings > Support > Send diagnostic report and email support@mavioapp.com.