Audio problems are the most common issues Mavio users encounter. This guide walks through diagnosing and fixing recording, playback, and quality issues across all platforms.

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No audio recorded

If your recording completes but contains no audio or is silent:
macOS:
  1. Verify Screen Recording permission is granted: System Settings > Privacy & Security > Screen Recording > Mavio must be toggled on.
  2. Restart Mavio after granting permission — macOS requires a restart for this permission to take effect.
  3. Check that audio is actually playing on your system. Play any sound and verify you hear it.
  4. Ensure no other app has exclusive access to the audio output device.
Windows:
  1. Check that Mavio has microphone permission in Settings > Privacy > Microphone.
  2. Verify the correct audio output device is selected in Mavio > Settings > Audio > Output device.
  3. Close any application using exclusive audio mode (some music players and DAWs use this).
  1. Verify microphone permission is granted to Mavio.
  2. Check that the correct microphone is selected in Mavio > Settings > Audio > Input device.
  3. Open your system sound settings and verify the microphone level is not at zero.
  4. Test the microphone with another application (Voice Memos on macOS, Sound Recorder on Windows).
  1. Ensure the meeting tab is not muted. Right-click the tab and look for “Unmute tab.”
  2. Check that the meeting is producing audio — speakers should be talking or sharing content.
  3. Verify no other extension is blocking audio capture.
  4. Try disabling other extensions temporarily to rule out conflicts.
  1. Check microphone permission: iOS: Settings > Mavio > Microphone. Android: Settings > Apps > Mavio > Permissions > Microphone.
  2. Ensure no other app is using the microphone simultaneously.
  3. Verify your phone is not in Do Not Disturb mode with microphone restrictions.
  1. Verify the bot actually joined the meeting — check the Meetings page in Mavio for status.
  2. If the meeting shows “Failed,” the bot did not join. See bot not joining.
  3. If the bot joined but audio is empty, the meeting platform may have muted the bot or restricted its audio access.

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Poor audio quality

If audio is recorded but quality is low (muffled, distorted, or choppy):
1

Check your audio source

  • Use a headset or dedicated microphone instead of laptop speakers/mic
  • Position microphones 6-12 inches from speakers
  • Reduce background noise (close windows, move away from noise sources)
2

Check system volume

Keep system volume between 50-80%. Very high volume causes clipping (distortion), and very low volume causes the transcription engine to struggle.
3

Check network connection

For real-time streaming (cloud mode), a poor network causes audio dropouts. Ensure at least 1 Mbps upload speed. Switch to recording mode instead of streaming if your connection is unstable.
4

Check recording quality setting

In Settings > Recording > Audio Quality, switch from Standard to High if you are in a noisy environment. High quality captures more frequency detail but uses more storage and bandwidth.

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Echo or feedback in recording

If the recording contains echo:
  • Cause: Your speakers are playing meeting audio while your microphone captures it, creating a feedback loop.
  • Fix: Use headphones or earbuds during the meeting. This prevents your microphone from picking up speaker output.
  • If using system audio capture, switch to System audio only mode (without microphone) to avoid the echo.

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Audio out of sync with transcript

If the transcript timestamps do not match the audio playback:
  1. Refresh the meeting page — this reloads the sync data.
  2. Try a different browser if using the web app.
  3. If the issue persists, click Reprocess on the meeting to regenerate the transcript with fresh timestamps.
Minor sync drift (1-2 seconds) can occur on very long recordings (2+ hours). This is normal and does not affect the transcript content.

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Recording stops unexpectedly

PlatformCommon causeFix
DesktopSystem sleep or screen saverDisable sleep during recordings in system settings
MobileBackground app killed by OSEnable Background Audio in Mavio settings
Browser extensionTab closed or browser crashedKeep the meeting tab open; do not close Chrome
Meeting botMeeting ended or host removed botCheck meeting status; ensure bot is not removed

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Still having issues?

If none of the above resolves your problem:
  1. Go to Settings > Support > Send diagnostic report. This sends anonymized logs to Mavio support.
  2. Email support@mavioapp.com with:
    • Your device and OS version
    • Recording method used (bot, desktop, extension, mobile)
    • Description of the issue
    • The diagnostic report reference number