How credits work
Credits are deducted each time Mavio performs an AI operation on your behalf. Your credit balance refreshes at the start of each billing cycle. Unused credits do not roll over to the next month.Credits are shared across all AI features. Whether you use them for transcription, summaries, or Mavio AI chat, they draw from the same pool.
Credit costs per operation
| Operation | Credit cost | Notes |
|---|---|---|
| Transcription | 1 credit per minute | Rounded up to the nearest minute |
| AI summary | 10 credits | Per meeting, regardless of length |
| Action item extraction | 5 credits | Included with summary if generated together |
| Mavio AI chat query | 2 credits | Per question asked in the AI chat |
| Diagram generation | 5-10 credits | Varies by diagram complexity |
| Translation | 8 credits | Per language, per meeting |
| Speaker identification training | 3 credits | Per voice profile enrollment |
| Meeting minutes generation | 10 credits | Per meeting |
| Custom template application | 5 credits | Per template run |
Plan allocations
| Plan | Monthly credits | Overage |
|---|---|---|
| Free | 100 credits | Not available — features pause at limit |
| Pro | 3,000 credits | Purchase credit packs |
| Team | 5,000 credits per seat | Purchase credit packs |
| Enterprise | Unlimited | N/A |
Purchasing credit packs
When you need more credits than your plan provides:Choose a credit pack
Select from available packs:
- 500 credits — $5
- 2,000 credits — $18 (10% savings)
- 5,000 credits — $40 (20% savings)
- 10,000 credits — $70 (30% savings)
Purchased credit packs do not expire and carry over between billing cycles. Only your monthly plan allocation resets.
Monitoring usage
Usage dashboard
View your credit consumption in Settings > Billing > AI Credits > Usage. The dashboard shows:- Current balance — remaining credits for this billing cycle
- Usage trend — daily credit consumption over the past 30 days
- Breakdown by feature — which AI features consume the most credits
- Top consumers (Team and Enterprise) — usage per team member
Low credit alerts
Set up notifications when your credits run low:- Go to Settings > Notifications > Credit alerts.
- Set a threshold (e.g., 20% remaining).
- Choose notification channels: in-app, email, or Slack.
Frequently asked questions
What happens when I run out of credits?
What happens when I run out of credits?
On the Free plan, AI features are paused until your credits reset next month. On paid plans, you can purchase credit packs immediately or wait for the monthly reset. Existing transcripts, summaries, and recordings remain accessible.
Do credits roll over to next month?
Do credits roll over to next month?
Monthly plan credits do not roll over. However, purchased credit packs never expire and carry over indefinitely.
Can I set spending limits for my team?
Can I set spending limits for my team?
Yes. Team admins can set per-member credit limits in Settings > Team > Credit allocation. When a member reaches their limit, they are prompted to request more from an admin.
Are credits refunded if I delete a meeting?
Are credits refunded if I delete a meeting?
No. Credits are consumed at the time of processing. Deleting a meeting does not refund the credits used for transcription or summary generation.
How are credits counted for long meetings?
How are credits counted for long meetings?
Transcription credits are based on audio duration (1 credit per minute). Summary and action item credits are flat rates regardless of meeting length.