> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mavioapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Credits

> Understand how AI credits work, what operations cost, and how to manage your usage.

Every AI-powered feature in Mavio consumes credits. Credits are a simple way to track and manage your AI usage across transcription, summaries, chat queries, diagram generation, and more. Each plan includes a monthly credit allocation, and you can purchase additional credit packs when you need more.

## How credits work

Credits are deducted each time Mavio performs an AI operation on your behalf. Your credit balance refreshes at the start of each billing cycle. Unused credits do not roll over to the next month.

<Info>
  Credits are shared across all AI features. Whether you use them for transcription, summaries, or Mavio AI chat, they draw from the same pool.
</Info>

## Credit costs per operation

| Operation                           | Credit cost         | Notes                                       |
| ----------------------------------- | ------------------- | ------------------------------------------- |
| **Transcription**                   | 1 credit per minute | Rounded up to the nearest minute            |
| **AI summary**                      | 10 credits          | Per meeting, regardless of length           |
| **Action item extraction**          | 5 credits           | Included with summary if generated together |
| **Mavio AI chat query**             | 2 credits           | Per question asked in the AI chat           |
| **Diagram generation**              | 5-10 credits        | Varies by diagram complexity                |
| **Translation**                     | 8 credits           | Per language, per meeting                   |
| **Speaker identification training** | 3 credits           | Per voice profile enrollment                |
| **Meeting minutes generation**      | 10 credits          | Per meeting                                 |
| **Custom template application**     | 5 credits           | Per template run                            |

## Plan allocations

| Plan           | Monthly credits        | Overage                                 |
| -------------- | ---------------------- | --------------------------------------- |
| **Free**       | 100 credits            | Not available — features pause at limit |
| **Pro**        | 3,000 credits          | Purchase credit packs                   |
| **Team**       | 5,000 credits per seat | Purchase credit packs                   |
| **Enterprise** | Unlimited              | N/A                                     |

<Tip>
  Team plan credits are pooled across the workspace. A 10-seat team has 50,000 credits available for any member to use.
</Tip>

## Purchasing credit packs

When you need more credits than your plan provides:

<Steps>
  <Step title="Navigate to credit settings">
    Go to **Settings > Billing > AI Credits**.
  </Step>

  <Step title="Choose a credit pack">
    Select from available packs:

    * **500 credits** — \$5
    * **2,000 credits** — \$18 (10% savings)
    * **5,000 credits** — \$40 (20% savings)
    * **10,000 credits** — \$70 (30% savings)
  </Step>

  <Step title="Confirm purchase">
    Credits are added to your balance immediately and are valid until used. Purchased credits do not expire.
  </Step>
</Steps>

<Note>
  Purchased credit packs do not expire and carry over between billing cycles. Only your monthly plan allocation resets.
</Note>

## Monitoring usage

### Usage dashboard

View your credit consumption in **Settings > Billing > AI Credits > Usage**. The dashboard shows:

* **Current balance** — remaining credits for this billing cycle
* **Usage trend** — daily credit consumption over the past 30 days
* **Breakdown by feature** — which AI features consume the most credits
* **Top consumers** (Team and Enterprise) — usage per team member

### Low credit alerts

Set up notifications when your credits run low:

1. Go to **Settings > Notifications > Credit alerts**.
2. Set a threshold (e.g., 20% remaining).
3. Choose notification channels: in-app, email, or Slack.

When your balance drops below the threshold, Mavio sends an alert so you can purchase more credits or adjust usage.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What happens when I run out of credits?">
    On the Free plan, AI features are paused until your credits reset next month. On paid plans, you can purchase credit packs immediately or wait for the monthly reset. Existing transcripts, summaries, and recordings remain accessible.
  </Accordion>

  <Accordion title="Do credits roll over to next month?">
    Monthly plan credits do not roll over. However, purchased credit packs never expire and carry over indefinitely.
  </Accordion>

  <Accordion title="Can I set spending limits for my team?">
    Yes. Team admins can set per-member credit limits in **Settings > Team > Credit allocation**. When a member reaches their limit, they are prompted to request more from an admin.
  </Accordion>

  <Accordion title="Are credits refunded if I delete a meeting?">
    No. Credits are consumed at the time of processing. Deleting a meeting does not refund the credits used for transcription or summary generation.
  </Accordion>

  <Accordion title="How are credits counted for long meetings?">
    Transcription credits are based on audio duration (1 credit per minute). Summary and action item credits are flat rates regardless of meeting length.
  </Accordion>
</AccordionGroup>